On average $14 000 — this is how much, accordingAccording to Gartner, it costs aan average of $14,000 for a business to replace one support specialist. At the same time, every third support service employee is not really involved in their work.

Virtual agentsAgents will help to optimize costs and improve the quality of customer service. Voctiv virtual agentVirtual Agents provide the best user'suser experience. They will notnever miss a single call and will beare always happy to handle any questions.

A support employee who is not involved in thetheir work may miss important information or force the client to undergo unnecessary procedures. Voctiv agentAgents always follow the best conversation flow and pay attention to details.

Flexibility is one of the key factors for theto any company's success after COVID-19. ItThis applies both to work processes andas well as to those who work — tothat is, employees. Voctiv Virtual agentsAgents increase business sustainability.

If a customer support department employee is ill, virtual operators will replace them. They will perform the ill person's workand fulfil their duties. Voctiv agentsAgents will handle calls equally well both on weekends and during non-working hours.

Another advantage of virtual agentsVirtual Agents is an easy adjustability. To implement the technology, you only need recordings of conversations with customers. Artificial intelligence will quickly learn from this data. It will respond to calls justin the same way that experienced employees do.

Do you worry that the implementation of virtual agentsVirtual Agents will takeconsume all the company's resources? With Voctiv, this problem is a thing of the past: it takes only three weeks to launch.

What does it take to set up virtual agents?Virtual Agents? Only 600 hours of recorded conversations. The topictopics of conversations dependsconversation depend on whatwhich tasks the virtual agentVirtual Agent is to perform. These canmay be calls from the support department, conversations of HR specialists, and so on.