To: Micheal.junior@devices.com

From: John.smitty@apple.co.uk

Subject line: Response onto complaint regarding order number AP/3456



August 18th 2020



Dear Mr. Junior,



I would firstly like to offer my most sincere apologies on behalf of Apple UK for the inconvenience you had to encounter when receiving your oderorder. We take full responsibility for this error and would like to make things right.



Apple UK will happily oblige your request on havingin assisting you to return the faulty products free of expense and receivingsending you replacements of a better quality. We will also make sure to take care of all costs that you have madehad to cover so far. In addition, we would like to offer you 20% off on your next order with us.



MayIf you have any more questions or concerns, please don't hesitate to contact me. We apologize again for the inconvenience. We hope to still have you as part of our Apple customer team.



Sincerely yours,



John Smitty

Sales Manager