Hi John,

Thank you for your email and apologyapologies for not being able to get through the phone line . I understand it can be frustrating to receive an expected bill with a letter stating the account will be disconnected, so hopefully we can get this sorted out for you.

Can you give me youyour account details anddetails? I will personally look into the matter, also. Also, I just want to tell you that our company policy is forthat every invoice issued must be paid on or before the due date via Direct Debit.

I understand your direct debit has bounced back, so I will contact the payment department to find out if there is an issues andany issue; I will give you feedback about the situation as soon as possible.